Refund policy
Shipping & Delivery Policy Effective Date: 23 June 2026
At Re-Lovation, we understand the excitement of receiving your carefully curated vintage finds, and we aim to make the shipping process as smooth and seamless as possible. Below are the details about our shipping and delivery procedures to ensure you know exactly what to expect when shopping with us.
1. Processing Times
We take great care in processing and packaging your order to ensure it arrives in perfect condition. All orders are typically processed within 1-3 business days (Monday - Friday) after your payment has been confirmed. Please note that this may vary during peak seasons or special sales events. Once your order has been dispatched, you will receive a confirmation email with your tracking number, so you can monitor your order's journey every step of the way. If you're eager to get your new treasures quickly, feel free to reach out, and we can provide an estimate for processing times on a case-by-case basis!
2. International Shipping
We're thrilled to offer international shipping to bring our unique collection of luxury vintage goods to you, no matter where you are.
Customs Fees & Taxes: Please note that international shipments may be subject to customs duties, import taxes, or other charges depending on your country. These charges are determined by your local customs authority, and the recipient is responsible for any applicable fees.
Customs Processing: While we do everything we can to ensure timely delivery, customs processing can sometimes cause delays. Unfortunately, we are not responsible for any delays that occur once the item leaves our warehouse and enters the customs process of your country.
Estimated Delivery Times: Depending on your location, international deliveries typically take between 7-21 business days. Delivery times may vary based on the destination and customs clearance times.
3. Delivery Issues
While we do everything in our power to ensure your item reaches you safely and on time, we understand that unexpected issues can arise during shipping. Here's how to handle any delivery concerns:
Damaged Items: We take great pride in packaging our items securely, but in the rare event that your item arrives damaged, please contact us within 48 hours of receipt. To assist us in processing your claim, we kindly ask that you provide:
- Your order number
- A detailed description of the damage
- Clear photos of the damaged item and packaging
Once we have this information, we will quickly work with you to resolve the situation, whether that means offering a replacement, store credit, or a return (depending on your preference).
Delayed Deliveries: If your item hasn't arrived within the expected delivery window, the first step is to check the tracking information for updates. Occasionally, shipments may experience delays due to carrier issues or customs processing. If the tracking information suggests your order is lost or delayed beyond the estimated timeframe, please reach out to us at info@re-lovation.com. Our team will work diligently with the carrier to resolve the issue and get your order to you as soon as possible.
Missing Items: If you believe an item is missing from your delivery, please verify your tracking information and check with your local carrier for any delivery attempts or hold requests. If the issue persists, don't hesitate to contact us for further assistance.
4. Shipping Costs
Domestic Shipping: Shipping costs for domestic orders are free of charge. We offer standard and expedited shipping options for your convenience.
International Shipping: International shipping rates are calculated based on the destination country and the weight of your order. These rates will be displayed at checkout before you complete your purchase.
5. Return
We want you to absolutely adore your vintage finds, however sometimes it happens that it is not the right match. What to do?
NO TAG, NO BACK: our items come with a tag. The removal of this tag will deny the possibility of returning the item.
14-Day Return Window: You have 14 days from receiving the last item of your order to request a return. This window includes weekends and public holidays.
Refund or Store Credit: Upon receipt and inspection of your return, we will refund the purchase amount to your original payment method, or — if you prefer — issue store credit valid for 1 year.
Cancellations: You may cancel your order at any time before it has been fulfilled. To request a cancellation, log in to your account or contact us at info@re-lovation.com.
How to Return: To request a return, log in to your customer account via this link and submit a return request directly. Alternatively, you can email us at info@re-lovation.com with your order number and email address.
Return Postage: You'll cover return shipping, and it must be fully insured and registered.
Special Orders & Personalization: These are non-returnable, unfortunately. This also includes our personal shopper experience.