Privacy policy

2. Privacy Policy

Last Updated: 12 November 2025

At Re-Lovation, we deeply value your privacy and are committed to protecting your personal data. We collect and process only the information necessary to fulfill your orders, improve your experience, and communicate transparently with you.
All personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the Netherlands and the European Union.

Who We Are

Re-Lovation is an independent reseller of authentic luxury vintage items, based in Amsterdam, The Netherlands. We act as the Data Controller responsible for the collection and processing of your personal data when you use our website or services.

Information We Collect

We may collect the following categories of information when you interact with our website:

A. Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment and transaction details

B. Technical & Usage Data

  • IP address, browser type, device type

  • Pages visited, time spent, and referring URLs

  • Cookies and tracking technologies

C. Optional Data

  • Preferences or style interests (if shared voluntarily)

  • Communication history with our team or via forms

How We Use Your Information

We process your personal data based on lawful grounds defined under GDPR:

Purpose Legal Basis
To process and deliver your order Contractual necessity
To create and manage your customer account Contractual necessity
To respond to inquiries and customer support Legitimate interest
To send service updates or promotional emails Consent (you may withdraw anytime)
To improve website functionality and user experience Legitimate interest
To comply with legal obligations (e.g., tax, fraud prevention) Legal requirement

We never sell, rent, or trade your data to third parties.

Sharing Your Information

Your information may only be shared with trusted service providers that help us operate our business, including:

  • Payment processors and logistics partners

  • IT and hosting providers

  • Legal or governmental authorities when required by law

All third parties are contractually obligated to keep your information secure and use it only for the agreed purpose.

Cookies

Our website uses cookies to remember your preferences, analyze traffic, and improve your browsing experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain website functionalities.

For detailed cookie settings, please review our Cookie Policy (if applicable).

Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, including:

  • To fulfill orders and maintain transaction records (for tax and accounting purposes).

  • To comply with legal obligations.

  • To resolve disputes or enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

International Data Transfers

If you are located outside the Netherlands, your information may be transferred and processed in other countries with different data protection laws.
We ensure that any such transfers comply with GDPR standards through appropriate safeguards, including EU Standard Contractual Clauses.

Your Rights Under GDPR

You have the right to:

  • Access your personal data.

  • Correct or update inaccurate information.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to data processing.

  • Withdraw consent at any time for marketing communications.

  • Request portability of your personal data.

To exercise any of these rights, contact us at info@re-lovation.com 
We will respond within the legal timeframe of 30 days.

Data Security

We use strict technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, firewalls, secure servers, and limited internal access. However, please note that no internet transmission can be guaranteed as 100% secure.

Minors

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us so we can remove it

Independent Retailer Notice

Re-Lovation is an independent reseller and is not affiliated, associated, authorized, or endorsed by any of the brands it sells. All trademarks, logos, and brand names remain the property of their respective owners.

Dispute Resolution

If you believe your privacy rights have been violated, please contact us directly first — we’ll do our best to resolve any issue amicably.
If we cannot reach a resolution, you may file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be published here with a new “Last Updated” date.

Re-Lovation 

Email: info@re-lovation.com

Phone: +31 6 34996220

Amsterdam, The Netherlands